This is the privacy notice of ANU CRYSTAL. In this document, “we”, “our”, or “us” refer to ANU CRYSTAL. This privacy policy will explain how our website uses the personal data we collect from you when you use our website.

Introduction
This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.
We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.
We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.
We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).
The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at knowyourprivacyrights.org
Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

What data do we collect?
Personal identification information including but not limited to name, address, contact number and email address

How do we collect your data?
You directly provide us with most of the data we collect. We collect data and process data when you:
• Place an order for any of our products or services.
• Voluntarily subscribe to our mailing list
• Provide feedback via email.
• Contact us on FACEBOOK or INSTAGRAM
• Use or view our website via your browser’s cookies.

How will we use your data?
We collect your data so that we can:
• Process and manage your orders
• Email you with special offers on other products and services we think you might like if you subscribe to our mailing list
• Respond to any emails you have sent
• Provide you with suggestions and advice on products, services and how to obtain the most from using our website

Sending a Message to our team
When you contact us, by e-mail or on social media we collect the data you have given to us in order to reply with the information you need. We record your request and our reply in order to increase the efficiency of our business. We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.

How do we store your data?
We securely store your data for the shortest time possible. GDPR does not set specific time limits for different types of data. We will keep your personal data for a maximum of 12months from our last communication. Once this time period has expired, your data will be deleted.
Your personal data is retained to provide you with the services you have requested, to support any claims or defence in court and to comply with other law, including for the period demanded by our tax authorities.

Use of site by Children
We do not market to children. If you are under 18, you may use our website only with consent from a parent or guardian

Encryption of data
We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us. Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.

Marketing
We would like to send you information about products and services of ours that we think you might like. These will only be sent in response to a communication whereby you have requested such information or if you have voluntarily subscribed to our mailing list. If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please email unsubscribe@anucrystal.co.uk

What are your data protection rights?
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request for copies of your personal data that we hold.

• The right to rectification – You have the right to request that we correct any information you believe is inaccurate or incomplete.

• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

• The right to object to processing – You have the right to object to us processing of your personal data, under certain conditions.

• The right to data portability – You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email hello@anucrystal.co.uk

Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology
For further information, visit www.ico.org.uk

How do we use Cookies?
Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.
Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.
Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

Privacy Policies of other websites
We use social media platforms to promote our website and secure payment gateways for purchases form the website. Our privacy policy applies only to our website. If you chose to interact with us on social media you should refer to the privacy policy of respective social platform. At the point of payment, you are transferred to STRIPE via a secure payment gateway or APPLE PAY. No payment details are kept on our website or servers. All payment data is fully secure and safe and processed through STRIPE and APPLE PAY who are fully PCI compliant. Please refer to their own privacy policy for further information on how they use your data.

Changes to our Privacy Policy
Our privacy policy is under regular review and places any updates on this web page. This privacy policy was last updated on 16th November 2020

How to contact us
If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us at hello@anucrystal.co.uk

How to contact the appropriate authority
Should you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office. For further information, visit www.ico.org.uk